iso certification
ISO 10002 Certification | Customer satisfaction - Guidelines for complaints handling in organizations

Organization can move one more step ahead in proving their customer focus by obtaining certification for their organization against ISO 10002:2014 Certification, which provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

Implementation of ISO 10002:2014 addresses the complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2014 Cerification is suitable for organization of any size and sectors, including small business but this does not apply to disputes referred for resolution outside the organization or for employment-related disputes.

ISO 10002 Certification - Benefits
  • Obtain information on new opportunities
  • Undertaking complaints to the satisfaction of the complainant and the organization
  • Identify trends and therewith eliminate causes of complaints
  • Basis for continual review and analysis of the complaints-handling process
  • Customer-focused approach to resolving complaints
  • Encourage personnel to improve their skills in working with customers

Certification Process     




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